Ring Certified Installation Expert
Ring Troubleshooting
Ring Customer Support is available 24/7 and completely free. You can reach them at 1-800-656-1918. Ring’s support team has access to diagnostic data from your device and can often see issues remotely, making it easier to get your system working again. They can guide you through fixes in real-time or escalate issues if needed.
If your Ring doorbell or camera isn’t working like it should, this Ring troubleshooting FAQs page is here to help. I’ll walk you through the most common issues—offline devices, delayed notifications, and video problems—and how to fix them fast.
I’ve helped hundreds of customers fix Ring connection issues, app problems, and chime malfunctions. If you’d rather try to troubleshoot things yourself first, this page includes the same steps I walk my customers through—so you can try fixing the problem quickly on your own before reaching out for help. Below are the most common questions I get—and what you can do about them.
Whether you’re having trouble with Wi-Fi, transformer voltage, or Ring app settings, these tips can help you get your system back on track fast.
Visual Troubleshooting Flowchart
- Use this step-by-step chart to help you identify common Ring device problems
- Device offline?
- Check Wi-Fi
- Check power
- Restart app
- Reset device
- Use this chart to troubleshoot common Ring device problems step-by-step.
Quick Troubleshooting Checklist
- Restart your Ring device
- Check Wi-Fi signal strength
- Verify transformer output (16–24V for wired models)
- Check if Ring app is updated
- Reset the device as a last resort
Frequently Asked Questions
Most offline issues are caused by weak Wi-Fi or power loss. Try restarting your router and double-checking your transformer or battery level.
Make sure motion alerts are enabled in the app and that your phone settings allow notifications. Also, confirm your device is online.
This usually means poor Wi-Fi or low voltage. Move your router closer or consider a Wi-Fi extender. Wired models may need a transformer upgrade.
Chimes need to be synced to the Ring app. Also check your Wi-Fi, power source, and notification settings.
Hold the setup button for 15–20 seconds. The light should flash to confirm a reset. Follow the in-app prompts to set it up again.
If the FAQs on this page don’t solve your issue, your first step should be to contact Ring Customer Support at 1-800-656-1918. They have access to your Ring device diagnostics and can troubleshoot the issue remotely. If they’re unable to resolve the problem, I can schedule a time to come out and fix it in person.
Need Help with Ring Troubleshooting?
If Ring Support wasn’t able to resolve the issue remotely, I can schedule an appointment to come take a look in person. I specialize in fixing persistent Ring problems across Orange County.
