Ring Certified Installation Expert
Installation Scheduling Policy
Here’s everything you need to know about how I schedule your installation, what happens if you need to make changes, and how to avoid delays or extra costs. My goal is to make your install as smooth and efficient as possible.
My scheduling policy is designed to keep your appointment stress-free. Once we agree on your quote, I schedule your job based on the specific Ring equipment you’ve shown me in advance.
I request photos of your Ring products to confirm that you have the correct items for the quote I provided. Sometimes customers receive the wrong equipment or assume they’ve purchased something different. Verifying what you have before I schedule ensures everything is accurate.
This step helps prevent issues on the day of installation, keeps the job on track, and avoids unnecessary return visits or added charges.
Day-of Changes Cause Problems
Some customers assume we can make changes or additions on the spot when I arrive, but that’s not how I schedule jobs. Others unexpectedly ask me to install more Ring products than we originally discussed — without prior notice.
While I’d love to accommodate everyone, these surprises create serious problems:
Why Day-of Changes Are a Problem
- I may not have the correct tools or materials for anything outside of what was originally quoted.
- I don’t carry extra parts for every situation and can’t make trips to Home Depot during your appointment.
- Changes affect my schedule and delay other customers who are counting on me.
If changes are made, your job may need to be rescheduled and re-quoted.
I schedule just enough time to complete the specific work we agreed on. I will not install additional products that were not included in your quote. To avoid delays or disappointment, please let me know in advance if you’d like to add anything to your job.
What If You Change Your Mind?
I understand that plans can change. If you decide to switch models, add devices, or upgrade your equipment before the install date, no problem at all — just let me know ahead of time. That way I can:
How I Handle Pre-Installation Changes
- Re-quote the job if needed
- Adjust the tools or materials I bring
- Make sure I can still complete the job on the scheduled day
Avoid Day-of Delays and Extra Costs
If your job needs to be rescheduled, I charge a minimal fee to cover gas, time, toll roads, and wear and tear on my vehicle. Coming back for a second visit means extra cost for you and disrupts my schedule. These issues can be avoided by clearly defining the job upfront and not making changes after the quote is confirmed.
Need to Reschedule?
Please text me at 949-257-2606 right away so I can update your job details and make sure we get everything done right the first time.
What to Do Next
The only time I need photos of your Ring equipment is when scheduling your job. I won’t schedule your appointment until you have the products in hand and send me clear photos. This helps confirm that you have the correct equipment that matches the quote.
Many times, customers receive the wrong model or assume they have something different than what they actually ordered. Verifying your equipment in advance helps ensure your installation goes as planned.
Sending photos guarantees your job is scheduled correctly, avoids unexpected delays, and prevents extra fees if I need to return for a second visit.
If you haven’t sent in your equipment photo yet, text it to 949-257-2606 so I can confirm what you’ve got and give you the most accurate quote. Already scheduled? Great — review this policy and let me know if anything has changed before your appointment day.